We do support order cancellations, but before proceeding, we would like to understand the reason for your cancellation. This helps us improve our services and better cater to your needs in the future. Our goal is to ensure every customer enjoys our products and has a fulfilling and exciting experience. Your feedback is invaluable to us, and we are committed to making your journey with us as satisfying as possible.
Can i cancel the order?
Yes, you can cancel your order, but the process depends on the status of your order:
(a)If the order has not yet been shipped, we can cancel it and issue a full refund.
(b)If the order has already been shipped, it is usually not possible to intercept the package. In this case, we cannot cancel the order or issue a refund immediately, as the package is already on its way. However, if the package is returned to us in the future, we can then process a cancellation and refund.
(c) If you wish to cancel because you need to change the address, replace a product, or adjust the quantity, please contact our customer service as soon as possible after placing your order. We can make these changes successfully before the order is shipped. Once the order has been shipped, modifications are no longer possible.
(d)If you have other concerns or reasons for canceling, please reach out to our customer service team promptly. We will do our best to accommodate your needs and ensure a satisfactory resolution. We appreciate your understanding in this matter.
When can i get the refund?
Normally, the refund will be back to your payment account within 24 hours. If you do not get the refund, please contact the customer service at info@realdick.com.
