Shipping & Delivery FAQ
We ship almost worldwide. Nonetheless, there is a small list of countries that we cannot accept deliveries to. This is mostly down to international embargoes or problems getting goods through customs. You will be notified if we’re unable to ship to a specific location.
We have warehouses in the United States, Germany, the UK, Canada, and Australia. Orders are prioritized for shipment from the nearest available warehouse. If items are out of stock locally, we will arrange delivery from another warehouse. General shipping timelines are as follows:
- Standard Shipping: 5–12 business days.
- Express Shipping: 2–5 business days (requires an additional cost).
Please note that the specific delivery time for your order will be displayed in the shipping details on your order page. This information is the most accurate and up-to-date for your shipment.
Yes, once your order is shipped, you’ll receive a tracking number via email.
Besides, most tracking numbers are able to find the shipment information in this link https://www.realdick.com/apps/order-tracking or https://www.17track.net/en.
Our tax/duty policy varies by region:
- US & UK Customers: All shipments are entirely tax-free.
- Canada, EU Countries, & Australia:
*Standard Shipping: No additional taxes/duties.
*Express Shipping: May incur partial import duties (we recommend selecting Standard Shipping to avoid this).
- Other Countries: Please review your local tax regulations for details, or contact our support team for guidance.
If you encounter unexpected fees upon delivery, please contact us right away—we’re here to help!
Courier companies include DHL, FedEx, UPS, USPS, and shipping couriers available in your country.
We strive to deliver your order within our standard time frames, but sometimes delays occur due to factors beyond our control. If this happens, we’ll do our best to notify you in advance. If you haven’t received any updates and your order is running late, please get in touch with us so we can look into it and keep you informed. Your satisfaction is our priority, and we’re here to help!
We sincerely apologize, but once a package has been shipped, we are unable to modify the delivery address. We recommend:
- Tracking your package closely via the provided logistics link.
- Contacting the courier directly for further assistance—they may be able to help reroute your package.
We totally get how frustrating this can be! Before reaching out, please double-check around your home, and ask family members or neighbors—sometimes packages are received by someone else and accidentally set aside.
If your order still doesn’t turn up, don’t worry! Our Customer Care team is here to help. Just contact us at info@realdick.com, and we’ll investigate further to resolve the issue. Your satisfaction is our priority!
We apologize for the inconvenience! Here’s how we can help:
- Split Shipments: Your order may have been split into multiple packages for faster delivery. Check your email for separate tracking updates.
- Missing Item Confirmed: If we verify the item was not shipped, we’ll dispatch it immediately.
Required: Share photos of the outer box and shipping label to assist our investigation.Contact us at info@realdick.com—we’ll resolve this promptly!
No problem! If you can’t find the answer you’re looking for, our team is here to help. Simply reach out to us at info@realdick.com, and we’ll get back to you as soon as possible. Your satisfaction is our priority, so don’t hesitate to ask—we’re happy to assist!
