Order FAQ

Shopping in our store is a breeze. Adding items to your cart is simple. You can carefully review every detail of your order, and when it's time to pay, our secure checkout process allows you to enter your payment information with ease and confidence.

Regarding this incorrect address, please first share the correct address with us. We will verify your order status to confirm if modifications are possible.

  • If your order is not shipped yet, we can update the address for you ASAP.
  • If your package has already been shipped, we are unable to modify the address, as logistics providers do not accept changes after dispatch. We recommend keeping track of your package’s status and contacting the logistics provider directly to see if they can accommodate your request.

If you’ve purchased the incorrect product, please first share the correct product details with us. We will verify your order status to confirm if modifications are possible.

  • If your order has not yet been shipped, we can modify the product immediately.
  • If your product has already been shipped, changes cannot be made at this stage. We sincerely appreciate your understanding.

We do support order cancellations. When requesting a cancellation, please share your reason so we can improve our service. Our cancellation policy is as follows:

  • Within 12 hours of ordering (if the package has not been dispatched): Full refund with no transaction fee.
  • After 12 hours of ordering(if the package has not been dispatched): Cancellation is still possible, but we will take 10% transaction fee.
  • If your order has already been shipped: Cancellation is no longer available. Once the package is in transit, it becomes difficult to intercept and halt the delivery process.

For promo codes, here’s how you can obtain them:

  • Check our store homepage first: Most ongoing promotions and discount codes are listed there. You can directly access them.
  • For orders over $500: Feel free to contact our customer support team—they can provide exclusive bulk-purchase discounts or tailored promo codes for larger transactions.

You can reach us via email, phone, or live chat for assistance with your order.

Normally, after you place an order, the system will automatically send an order confirmation email to the email address you provided during the checkout process. If you haven't received it, please first double-check whether the email address you entered is correct. Also, it's possible that the email might have been filtered into your spam or junk mail folder, so please check those folders as well.

If you still can't find the relevant email information after these checks, you can contact our customer service. We will be able to assist you in verifying the status of your order.

No problem! If you can’t find the answer you’re looking for, our team is here to help. Simply reach out to us at info@realdick.com, and we’ll get back to you as soon as possible. Your satisfaction is our priority, so don’t hesitate to ask—we’re happy to assist!